Shipping and Service Policies

Effective April 1, 2020: all of our products are packaged immediately after preparation due to Covid-19 concerns. Our cooks and delivery drivers will be wearing masks and food is prepared with gloves changed frequently to prevent the spread of disease and other contaminants. Contact less delivery is available if requested during order confirmation!

 

Shipping and Service Policies and Procedures

 

Every order is baked fresh. Please allow 2-4 business days for processing.

Certain items on our menu are not eligible for 3 day shipping and will only allow overnight shipping due to the contents of the dessert. If you encounter an error while checking out, review the contents of your cart and try again. Shipping prices are based on weight and distance. Please include any notes about your shipping destination in your order while viewing your cart.

If you are placing the order for someone else, please be sure to fill out the information for that person in the shipping field, including delivery orders. You may use your personal phone number if the order is a surprise gift so they will not be aware.

Delivery in El Paso, TX and surrounding is priced according to the distance from our base of operations at the Kenworthy Crossing. Please fill out the shipping information and the delivery option will appear on the next screen. Once your order is complete, a representative will contact you to coordinate delivery of your order. Any order outside of our delivery zones must select shipping. Orders must be placed before 8pm for next day delivery. Delivery order minimum is $15.00.

Standard delivery windows are Monday through Friday between 3pm and 7pm. Our driver will notify you once en route to your delivery destination. Special Delivery hours will be posted for Holiday orders so please plan accordingly. Contact less Delivery is available upon request.

All Pickup orders will be at the Edgemere Marketplace on the East or Kenworthy Crossing in the Northeast. Once your order is confirmed, a representative will contact you to coordinate pickup of your order. Our pickup times are Monday through Saturday 3pm to 7pm. The Eastside address is 12430 Edgemere Boulevard, El Paso, TX 79938. You will see our Ice Cream Truck parked on the far left next to Bush's Chicken. The Northeast address is 10644 Gateway N Blvd. El Paso, TX 79924. We will park by Pepe's Car Wash.  Special Pickup hours will be posted for Holiday orders so please plan accordingly. Sundays are available by special request or to accommodate overflow orders.

Any order not picked up or delivery is not accepted within the specified time frame will be cancelled and refunded minus a 75% restock fee. No exceptions. Every effort will be made to contact the order recipient before cancellation.